The one‑time setup fee covers custom prompt engineering, CRM integration mapping, and initial onboarding. Because this fee pays for labor and third‑party services that are performed upon receipt, it is non‑refundable under any circumstance.

Setup work begins within 2 business days of cleared payment and is typically completed within 5–7 business days. You will receive a completion notice via email when the setup is finished and your workspace is ready to accept leads.

Monthly subscription fees are billed in advance and cover access to the platform, AI model usage, Supabase hosting, and support according to your plan tier.

If you cancel during a billing period, you will continue to have access to the platform until the end of that period for which you have already paid. We do not prorate or refund partial months.

You may cancel your subscription at any time from the Operator Dashboard:Settings → Billing → Cancel Subscription.

Cancellation takes effect at the end of the current billing period. You will receive a confirmation email when the cancellation is processed.

Data access:

• You may log in and export your lead data (CSV or JSON) for up to 30 days after cancellation.
• After 30 days, your tenant is scheduled for permanent deletion.

Reactivation:

• To reactivate after cancellation, you must pay a new one‑time setup fee (the prior setup does not carry over).
• Your historical data will not be restored unless you exported it before cancellation and re‑import it yourself.

We will consider a refund request only if:

• You were charged in error (duplicate payment or incorrect plan).
• We were unable to provide the service for more than 7 consecutive days due to a platform‑wide outage (not including scheduled maintenance).
• You have not ingested any leads after the setup was completed.

To request a review, please email billing@autogenix.com with your tenant ID and a description of the issue.

If you have any questions about this policy, please contact our billing team at billing@autogenix.com. For general inquiries, reach out to hello@autogenix.com.